My Account Information
1. How do I create an account?
To create an account click on 'Account' at the top of any page of our site. In the 'Create Account' box on the right enter your name, email address, a unique password (must be at least 6 characters long) and click 'Create'. Within a few minutes you will receive an email confirming your account creation request, follow the link in the email to accept.

2. Do I need an account to place an order?
You don't need an account to place an order; you can process your order as a guest. The benefit of having your own account is that we can save your personal details such as your address and purchase details which make it simple for you to keep track of your purchases and deliveries.

3. I've forgotten my password
Click on 'Account' at the top of the screen, then under the 'Login' field on the left click on 'Forgot your Password?' A link will be emailed to you at the email address you registered with, follow the link to create a new password - please note your password must be at least 6 characters long.

4. My password isn't working
If your password is not being accepted click on 'Account' in the top right menu, then underneath 'Login' click on 'Forgot your Password?' A link will be emailed to you at the email address you registered with, follow the link to create a new password - please note your password must be at least 6 characters long.

If you require further assistance please call us on +61 08 9344 1413 Monday - Friday 9:30am - 5pm (AWST)



Shipping Information
1. Where do you deliver to?
We deliver to all countries

2. Do you deliver to PO Box addresses?
Yes we ship to all PO Box addresses

3. How much is delivery?
Australia
Standard Delivery: $9.95
Express Priority: $14.95
FREE Standard Delivery for orders over $100

New Zealand
Express: $14.95

International
Express: $29.95

*ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
This is unfortunately not within our control and we are unable to prepay these taxes. We advise contacting your local customs office to find out if any taxes are applicable and how much they may be. 

4. How long does delivery take?
Items are dispatched within 1-2 business days and take approximately 2-3 business days for delivery within Australia via Express and 3-7 business days for Standard delivery.
New Zealand is 5-7 Business days, other countries vary (please contact us if you require specifics)

5. Will you send me a shipping confirmation email once you send my order?
Yes, we will email you shipping confirmation and a copy of your receipt/tax invoice for your order. Please retain a copy of the receipt as this is your proof of purchase and will be required should a refund/exchange be necessary.

6. Can I have my order sent to an address other than my home address?
Yes, you can specify a Billing and a Shipping address when making your purchase and these can be different.

7. What happens if my item is out of stock?
In the event you have bought an item that is out of stock we will contact you within 2 business days to let you know that it is no longer available. A refund or credit will be provided for that Item. Our customer service are contactable on +61 08 9344 1413 if you require further assistance

8. Who can I ask for help with my delivery?
Either email online@westbrothers.com.au or call us on +61 08 9344 1413 between 9:30am - 5pm Monday to Friday (AWST)

9. What if my parcel is marked return to sender?
If your parcel is returned to sender by our courier then we will contact you to re-confirm the postal address. If the postal address provided to us was incorrect we may apply a second shipping fee to resend the item.

Return & Exchange Policy
1. What is your Return Policy?
To see our Return & Exchange Policy please click on the 'Return Policy' link in the footer of any page, or call or email us.



Store Information
1. Where is the physical West Brothers store located?
We are located at Mirrabooka Square Shopping centre in Perth, Western Australia.
Our full address is; West Brothers - Shop 41, 43 Yirrigan Drive Mirrabooka, Perth WA 6061, Australia

2. What are the opening hours for the West Brothers store?
Monday: 9:30am - 5:00pm
Tuesday: 9:30am - 5:00pm
Wednesday: 9:30am - 5:00pm
Thursday: 9:30am - 7:00pm
Friday: 9:30am - 5:00pm
Saturday: 9:30am - 5:00pm
Sunday: (CLOSED)

We offer extended trading hours during the Christmas holidays (November - January)

3. What are the opening hours for the online store?
Our online store is open 24 hours a day, 7 days a week.

Our staff are available on +61 08 9344 1413 9:30am - 5pm (AWST) Monday to Friday

4. How do I give you my feedback?
We would love to hear from you, the best method is via our email online@westbrothers.com.au or our Facebook page www.facebook.com/westbrothersau



General Information

1. Do you have a Facebook page?
Yep! www.facebook.com/westbrothersau

2. Do you have an Instagram account?
You bet! www.instagram.com/west_brothers

3. What is your Shipping Policy?
To see our Shipping Policy please click on the 'Shipping' link in the footer of any page on our site.

4. What is your Returns Policy?
To see our Return & Exchange Policy please click on the 'Return Policy' link in the footer of any page on our site.

5. What is your Exchange Policy?
To see our Return & Exchange Policy please click on the 'Return Policy' link in the footer of any page on our site.

6. What are your Terms of service?
To see our Terms of service policy please click on the 'Terms of service' link in the footer of any page.

7. I've noticed an error on the site, who can I contact to let them know?
Woops! Please contact us via online@westbrothers.com.au and provide as much info as possible relating to the error.