Privacy policy
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
SECTION 2 - CONSENT
HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at online@westbrothers.com.au or mailing us at: West Brothers, Shop 41, 43 Yirrigan Drive, The Square Mirrabooka Shopping Centre, Mirrabooka, WA, 6061, Australia
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
PAYMENT:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
GOOGLE ANALYTICS & GOOGLE ADWORDS REMARKETING
West Brothers use Analytics Remarketing with Google Analytics, and AdWords Remarketing with Google AdWords to advertise online. Third-party vendors, including Google, may show West Brothers ads on sites across the Internet. This could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the West Brothers website.
West Brothers and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our website, and to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads HERE.
You can also use this Analytics opt out tool HERE.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Should interaction by you be permitted or allowed on our website, you agree to abide by the following terms and condition in relation to such interaction:
Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow cookies in your settings) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
West Brothers also use push notifications which is an 'opt-in' feature presented to first time visitors with a security popup. If you opt to enable this feature, we will from time to time send push notifications to your computer/device with various product promotions. If you would like to opt out of this feature it can be done by disabling notifications for our site through your web browser. If you don't opt-in, or disable notifications you will not be prompted again.
SECTION 7 - MARKETING
We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email, post, MMS, SMS, social media and via telephone. We will not use your personal information for marketing purposes where you have opted out of receiving marketing communications.
Please note that when you create an online account with us or make a purchase online via the West Brothers website you agree to subscribe to our marketing communications and your details will be added to our marketing database to receive information relating West Brothers and our products and services. You may also choose to receive such information by subscribing to our marketing database via one of our websites or by agreeing to receive such information when you make a purchase in-store.
You can unsubscribe from our marketing communications at any time. To do this, simply select the “unsubscribe” option in the relevant marketing communication that you receive from us, for example, clicking on the unsubscribe link in the email you receive or texting the stated response word e.g. “STOP” to the mobile number in the SMS you receive from us. Otherwise, you may opt-out of receiving marketing communications by sending a written request to The Privacy Officer, West Brothers, either by email to online@westbrothers.com.au or by pre-paid post to West Brothers, Shop 41, 43 Yirrigan Drive, The Square Mirrabooka Shopping Centre, Perth WA 6061, Australia. Please note that if you have an account with West Brothers, we may still need to send you information about your account.
For additional information on West Brothers Mobile Terms of Service please see the link below;
https://west-brothers.myklpages.com/p/mobile-terms-of-service
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - GDPR Compliance
West Brothers Australia respects and complies with the EU General Data
Protection Regulations (GDPR).
The General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data. Accordingly, rights to individuals regarding data we may have is as follows:
- Right of Access - the right to be informed of and / or request access to the personal data we process about you;
- Right to Rectification - the right to request that we update or amend any of your personal data where it is either inaccurate or incomplete;
- Right to Erasure - the right to request that we permanently delete any of your personal data;
- Right to Restrict - the right to request that we either temporarily or permanently cease processing all or some of your personal data;
- Right to Object -
- the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
- the right to object to your personal data being processed for any marketing purposes;
- Right to Data Portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and
- Right not to be subject to Automated Decision-making - the right to not be subject to any decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
How can I withdraw my consent?
If after you opt-in you change your mind, you can withdraw your consent for us to contact you, for the continued collection, disclosure or use of any of your information at anytime, by contacting us at online@westbrothers.com.au
You can learn more about GDPR and its implications at the gdpreu website.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at online@westbrothers.com.au or by mail at West Brothers
[Re: Privacy Compliance Officer]
[West Brothers, Shop 41, 43 Yirrigan Drive, The Square Mirrabooka Shopping Centre, Mirrabooka, WA, 6061, Australia]
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